Unfriendly skies

Woman endures flight from hell next to man masturbating in seat next to her, flight staff joking about it

Genevieve Pascolla. (Instagram)

Many people hate flying for a host of reasons — here’s yet another reason to add to the list.

On a Heathrow to Chicago flight, one woman woke up and found that the man sitting next to her was masturbating under a blanket. Charming!

She caught the man on video and alerted the flight attendants, who moved her and another woman in her row to a new seat. Then, 26-year-old Genevieve Pascolla wrote in an Instagram post, the United Airlines employees started making jokes, asking, “What perfume are you wearing?” and saying “He’s had a bit of wine,” but apparently didn’t do anything to stop the man.

After getting off the plane, she approached a security guard who she said asked if she would like an apology from the man, because that’s helpful? She said no.

Next, she contacted United Airlines headquarters and was told six weeks later that she would not be refunded or compensated for her experience on the flight. But the customer care employee did write, “I apologize for the uncomfortable situation you experienced,” according to a screen shot of the response Pascolla posted on Instagram.

View this post on Instagram

⚠️*Trigger Warning*⚠️ On June 4th I was on a #unitedairlines flight from Heathrow to Chicago. On this flight the man next to me started masturbating I woke up and saw him touching himself under a blanket (see attached video) I woke the woman next to me and got out of there to tell a flight attendant the attendants checked and confirmed that he was masturbating in public. Once I got up the woman next to me saw and she also got up. They gave us new seats. They then started making jokes about the situation asking “what perfume are you wearing” and excusing him saying “he’s had a bit of wine” no one stopped him. He was allowed to finish, with a child sitting closely by. After exiting the plane first to talk to security the security guard asked me if I’d like an apology from the offender I immediately rejected the request. It took @unitedairlines a month an a half to respond to my complaint. And I received this email today. I am appalled at the lack of action taken in this situation in which as a woman, I was terrified. This man is clearly capable of much more. So women and men out there pick an airline that cares about your safety. #unitedairlines referring to being assaulted on one of your flight as a “uncomfortable experience” is a bit of an understatement. (See email) your lack of action is disgusting. @united #unitedairlines #metoo

A post shared by 𝕲𝖊𝖓𝖊𝖛𝖎𝖊𝖛𝖊 𝕱𝖗𝖆𝖓𝖈𝖊𝖘𝖈𝖆 𝕻𝖆𝖘𝖈𝖔𝖑𝖑𝖆 (@genevieve.f.p) on

Of course, after she tweeted about the experience, United jumped into action and refunded half the cost of her ticket.

A United Airlines spokesperson told BuzzFeed News the incident was “inappropriate and offensive” and “that’s why, in this case, our customers were promptly moved to different seats in a different section of the plane and law enforcement officials were summoned in advance to meet the perpetrator when the plane pulled into the gate.”

There were a few missteps here — not only in the man’s disgusting behavior, but in the alleged excuses the flight attendants made for his actions on a flight full of people.

“They were excusing his disgusting behavior and making jokes,” Pascolla told BuzzFeed News. “I understand you can’t control the situation, but you can control how you handle it.”

Read the full story at The Daily Mail.

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